LeadStream Privacy Policy

Introduction

LeadStream Limited NZ Company No. 655878 (we, us, our, Leadstream) complies with the Privacy Act 2020 (New Zealand) (the NZ Privacy Act) and other applicable laws when dealing with personal information. Personal information is information about an identifiable individual (a natural person).
This policy sets out how we will collect, use, disclose and protect your personal information.
This policy does not limit or exclude any of your rights under the NZ Privacy Act and other applicable laws. If you wish to seek further information on the NZ Privacy Act, see www.privacy.org.nz.

Changes to this policy

We may change this policy by uploading a revised policy onto our website (https://getleadstream.com/) (the website). Unless stated otherwise, the change will apply from the date that we upload the revised policy.

What personal information do we collect

We collect, hold and process two categories of personal information

Account and Marketing Data is personal information that we collect about you:

In connection with the creation or administration of a customer account
if you ask to receive information about us or our services and products or sign up for our newsletter
when you contact us directly (e.g. telephone call, email or through the user dashboard) or visit our website.

The Account and Marketing Data we collect may include company/personal names, usernames, phone numbers, email addresses, your location, billing information, information about how you use our website or the Services (for example, traffic volumes, time spent on pages), your IP address and/or other device identifying data, and other information required to provide a service or information you have requested from us.

Customer Lead Data is personal information about a provider’s customers that is input into the Leadstream (as defined in the Leadstream Terms of Service) either directly through the website plugin or through one of the providers staff entering into Leadstream. Customer Lead Data may include Customer names, phone numbers, email addresses, locations and photos, scheduled jobs, and any other information that a customer decides to capture about the customers. Customer Data is personal information about a provider’s customers that is input into the Leadstream Service (as defined in the Leadstream Terms of Service). Any data deletion queries or requests can be made by contacting hello@getleadstream.com.

We will not disclose, move, access, process or use Customer Data except as provided in our Terms of Service and we require our Leadstream Users to comply with applicable privacy and data protection laws.
The remainder of this privacy policy sets out how we will collect, use, disclose and protect Account and Marketing Data and does not apply to Customer Data.

Who do we collect your personal information from

We collect personal information about you from:

– you, when you provide that personal information to us, including via our website, through any registration process, through any contact with us (e.g. telephone call, email or through the user dashboard)
– third parties where you have authorised this or the information is publicly available.

If possible, we will collect personal information from you directly.

When you visit or use our website or the Service, we may collect information about you:
– by recording clickstream data, which is non-personal information that is recorded when you click anywhere in a webpage or the Service and is used for the purposes of collecting, analysing and reporting data about how you use our website and the Service; and
– through the use of cookies, pixel tags (also known as web beacons or clear gifs) and similar storage technologies.

None of this information is shared with third parties, except in summary form, if at all.

How we use your personal information

We will use your personal information:

to verify your identity
to provide services and products to you
to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
to tailor content or advertisements to you;
to improve the services and products that we provide to you
to bill you and to collect money that you owe us, including authorising and processing credit card transactions
to respond to communications from you, including a complaint
to conduct research and statistical analysis (on an anonymised basis)
to protect and/or enforce our legal rights and interests, including defending any claim
for any other purpose authorised by you, the NZ Privacy Act or other applicable law.

How do we store your personal information?

We have the option of data storage in either the United States, Canada, Singapore, Australia, United Kingdom or Germany. Whichever location you choose your data to be stored in on set up of your account with Leadstream is where it will remain. This cannot be changed.

Disclosing your personal information

We may disclose your personal information to:

any other company within our group for the purposes described in this policy
any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products or that assists us with our marketing and customer care activities described in this policy
other third parties (for anonymised statistical information)
a person who can require us to supply your personal information (e.g. a regulatory authority)
any other person authorised by the Act or another law (e.g. a law enforcement agency)
any other person authorised by you
any other company in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.
A business that supports our services and products may be located outside New Zealand. This may mean your personal information is held and processed outside New Zealand.
We also share information about your use of our website with our trusted social media, advertising and analytics partners through the use of cookies, pixel tags and similar storage technologies. Please refer to our cookie Policy for further information.

Protecting your personal information

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

Accessing and correcting your personal information

Subject to certain grounds for refusal set out in the NZ Privacy Act or other applicable law, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.
If you want to exercise either of the above rights, email us at hello@getleadstream.com. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

Internet use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
If you follow a link on our website or in the Service to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.

Contact us

If you have any questions about this privacy policy or our privacy practices, you can contact us at hello@getleadstream.com